ABM Industries Jobs

Job Information

ABM Industries Director of Operations - Airport Janitorial and Cabin Services in Charlotte, North Carolina

Overview

Benefits : ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Staff-Mgmt-11.6.23.pdf)

401(k) – You become eligible to make personal contributions beginning the first of the month following 30 days of employment. You become eligible for the ABM match beginning the first of the month following six months of employment. ABM matches your pre-tax and/or Roth contributions, dollar for dollar, for the first 3%. For the next 2%, ABM contributes $0.50 for each dollar you contribute. Your contributions and match are immediately vested.

The Director of Operations - Airport Janitorial and Cabin Services provides leadership to assigned accounts, districts, branches, and or/region – including Janitorial operations for a large internation airport, and Cabin Appearance for the second largest U.S. hub of an international airline, all within the aviation/airport environment. This high-level executive position reports directly into a region Vice President, directs and oversees staff and is responsible for analyzing procedures, as well as identifying areas where process redesign will enhance accuracy, effectiveness, and efficiency. The Director is a critical liaison to senior leadership of ABM clients, and is responsible for reporting performance, identifying and communicating operational opportunities, addressing client concerns, and becoming a trusted advisor to our clients.

Essential Function:

  • Direct oversight of multiple P&Ls.

  • Direct interaction with internal and external executive leaders.

  • Ensure a safe and secure environment to meet customer needs and comply with regulatory requirements.

  • Recruit, manage, and lead teams with a focus on continuous improvement. Select and develop teams of professionals, as well as leaders. Influence and support functional strategy; determine, evaluate, and modify goals and the allocation of resources to ensure departmental and organizational goals are met.

  • Support, motivate, and promote the team by building a positive and thriving team environment.

  • Direct overall department processes for integration of services and systems.

  • Direct initiatives to improve quality performance and customer service.

  • Maintain daily and weekly labor management control.

  • Identify, analyze, and review issues; document and report any issues.

  • Prepare plans for long range improvement projects to maintain infrastructure.

  • Maintain accountability for area budgeting, including selection installation, and replacement of materials and equipment.

  • Special projects and other duties as assigned.

Education:

  • Bachelor’s degree or equivalent experience.

Experience:

  • 7 to 10 years of experience in janitorial and aircraft cabin appearance, including management.

Other:

  • Ability to effectively lead a staff of direct reports. Proven track record as an effective manager in a high-performance organization, success as a builder of collaborative, high-performance teams whose management style is characterized as results orientation.

  • Must know the city, state and federal laws and regulations that affect company business and know what licenses are required to operate the business.

  • Self-starter and works well independently and as part of a team.

  • Understanding of all facets of facilities roles.

  • Ability to develop and conduct effective health, safety and environmental training programs and meetings.

  • Skilled in project management, problem-solving techniques and communicating ideas and instructions clearly.

  • Skilled in directing activities and operations of others, including activities involving hazardous situations.

  • Can quickly dive deep on business challenges and formulate then as data and analytics problems that can be solved by standard approaching using descriptive, predictive, and prescriptive analytics.

  • Skills in relationship-building, teamwork, and collaboration.

  • Positive attitude with a strong desire to learn and a continuous improvement mind-set.

  • Strong working knowledge of Excel and other Microsoft Office products.

  • Comfortable with routinely shifting demands.

  • Working knowledge of general office equipment.

  • Ability to prioritize projects and execute and deliver key objectives in a timely manner under tight deadlines.

  • Ability to work independently in a fast-paced, dynamic, results-oriented environment.

  • Meticulous attention to detail, self-motivated, and the ability to maintain confidentiality.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Must meet all the requirements to receive required airport security badge and US Customs and Border Patrol clearance, including a successful completion of a background check and 10-year work history, Motor Vehicle Report and Drug screening.

REQNUMBER: 89140

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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